Literacy Council York-Simcoe
TAKE THAT FIRST STEP
TOWARDS SUCCESS
DEVELOP NEW SKILLS. CREATE MORE OPPORTUNITIES.
Skills Upgrading Centre’s training programs are completely customized to your current skill level and education goals. Our versatility allows for one-to-one tutoring, small class instruction or computer-assisted learning so that you can learn at your own pace. We’re by your side every step of the way to guide you towards success.
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All of our programs are funded through community and government agencies, fundraising and private donors, so our training comes at no cost to you, depending on your eligibility. Improve employment prospects, prepare for a higher education, and acquire the skills for a successful future.
Our programs offer:​
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Continuous enrolment
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Flexible schedule
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Customized assessments and training plans
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Supportive learning environment
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One-to-one tutoring
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Small class sizes
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Computer-assisted learning
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Self-paced programs
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Online and/or in-person training
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Eligibility criteria may apply
ESSENTIAL SKILLS UPGRADING
Reading, Writing and Math
Customized training programs to assist adults in improving their employment prospects, preparing for a higher education, and acquiring the skills they need for a successful future.
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Find and use information
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Communicate ideas and information
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Understand and use numbers
PREPARE FOR THE CAEC
Prepare for the Canadian Adult Education Credential (CAEC) with our in-person classes with some online options. The CAEC is for adults who do not have a high school diploma but need and education credential to open new doors to post-secondary, training or employment opportunities. Ontario candidates who successfully complete the CAEC will get an Ontario High School Equivalency Certificate.
COMPUTER TRAINING
The computer training programs help build fundamental computer skills, regardless of your current level. Take the mystery out of using a computer with today’s most commonly used software. Access these courses online and/or in-person and earn a certificate to add to your resume.
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​Introduction to computers
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Internet and Email
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Microsoft Windows
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Microsoft Office: Word, Excel, PowerPoint, Access
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SOFT SKILLS FOR EMPLOYMENT, HIGHER EDUCATION AND LIFE
Soft skills are the important skills you develop throughout life, including in school, at work and at home. This program provides training in the top skills that are critical in any job, so that you can move forward with confidence.
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Communication, Teamwork, Professionalism, Critical Thinking and Problem Solving
INTRODUCTION TO
CUSTOMER SERVICE
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running.
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This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
SOFT SKILLS FOR EMPLOYMENT, HIGHER EDUCATION AND LIFE
Soft skills are the important skills you develop throughout life, including in school, at work and at home. This program provides training in the top skills that are critical in any job, so that you can move forward with confidence.
​
-
Communication, Teamwork, Professionalism, Critical Thinking and Problem Solving
INTRODUCTION TO
CUSTOMER SERVICE
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running.
​
This workshop will look at all types of customers and how we can serve them better and improve ourselves in the process.
INTRODUCTION TO
BOOKKEEPING
EMPLOYABILITY SOFT SKILLS
Skills Employers Are Looking For
Soft Skills are the important skills you develop throughout all aspects of life. This virtual program provides training in these high-demand skills such as Communication, Teamwork, Adaptability, Critical Thinking and Problem Solving, that are critical for employment. Navigate your career with confidence and earn a certificate to add to your resume.​​
INTRODUCTION TO
CUSTOMER SERVICE
​This virtual training provides an introduction to the skills and techniques necessary to become a positive customer service agent in a variety of employment settings. Become familiar with technology, processes and learn to be proactive in customer support. Get connected to employment services and tools and earn a certificate to add to your resume.
INTRODUCTION TO
BOOKKEEPING
This virtual training provides an introduction to bookkeeping principles and practices, and exercises to create budgets and financial reports. Become familiar with technology, processes and terminology. Gain the essential skills to use bookkeeping in a variety of roles and employment settings. Get connected to employment services and tools and earn a certificate to add to your resume.
